Do you have FTP software available for
download?
Yes, we recommend using a shareware program called
WS_FTP for IBM compatibles and Fetch for Macintosh users. You can
download WS_FTP and Fetch for free directly from our server below.
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What FTP host name do I use to access my web site(s)?
To update your web pages, FTP into ftp.yourdomain.com if
you have your own virtual domain or
ftp.your_sub-domain_name.studiodeluxe.net if you have a sub-domain
account.
Prior to virtual domain registration (or transfer) you
will need to use the IP address as the FTP hostname (i.e.
207.xxx.xxx.xxx instead of ftp.yourdomain.com). Remember that you can
always use studiodeluxe.net or ftp.studiodeluxe.net.
The IP address associated with your domain or sub-domain is also
included in the activation notice. If you create any links using the IP
address, we suggest that you modify the HTML to reflect your domain name
once active world wide. Using relative paths rather than absolute paths
when linking web pages will eliminate the need to modify your links.
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What should I do if denied access via FTP?
- If you are denied access to either or both AFTER entering your
userid and password, you may be using the wrong password. Check the
activation notice sent to you via email when the account was first set
up. If you changed your password and it doesn't seem to be working,
contact
support@studiodeluxe.net and we will reset your password.
Remember that your userid and password are case sensitive!
- If you can connect via FTP, but not access your web-based login,
carefully read the web-based access instructions included with the
activation email.
- If you cannot connect at all, or connect and then "hang", there
may be problems with connectivity.
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What should I do if denied access to my web site
when using a browser?
If you receive the message "There is no DNS entry for
http://www.yourdomain.com", there are several possible explanations:
1) Try to reach the site using the IP address. If you
are successful, the domain name is either not active or not yet
propagated. If you have a virtual domain, your IP address was sent to
you when you signed up.
For a new domain, it may take up to 4 days for the name
to be released by the InterNIC and propagated to DNSs (Domain Name
Servers) throughout the Internet. (Foreign domains and transfers take
longer).
If it is an older domain that has previously been
reachable, the name may be on hold with the InterNIC. Contact the
InterNIC directly to determine the
reason the name is on hold.
You can check the status of your domain name by doing a
"whois" at:
http://www.internic.net/cgi-bin/whois
2) If you can reach the site with the IP address and you
know it has been more than 72 hours since the name was released by
InterNIC:
-
Clear your browser cache and try again.
If you are using Netscape Navigator, first select Options | Network
Preferences, then choose the Cache tab. Click on the buttons "Clear
Memory Cache Now" and "Clear Disk Cache Now" and OK, then click
Reload.
For Internet Explorer Select View | Options, then the Navigation tab
and click "Clear History" and OK, then click Refresh.
Note: Netscape may require manually clearing the
cache. With Windows Explorer find the Netscape folder (e.g. C:\Program
Files\Netscape\Navigator\Cache - then highlight and delete the files
in the Cache folder - then click on Reload)
-
If you know that others are able to reach the site
with the domain name but you can't (even after clearing the Cache),
contact your local ISP. They may not have updated their DNS records.
-
If you are still unable to reach it after all of these
steps, email us at
support@studiodeluxe.net for assistance. Be sure to
describe all the steps you have already taken.
3) If you are unable to reach the site with either the
domain name OR the IP address you may be experiencing connectivity
problems.
If you are unable to reach this URL, either wait until
connectivity is restored and try again, or contact your local ISP for
information on possible network problems.
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What are the files and folders I see when I
connect to my web site?
When you connect to the root or "home" directory of
your account via ftp, you will see a public_html directory and several
files.
The only directory you will need to use is the
public_html; this is the directory you need to upload all of your files
into. Ignore all the files in this initial directory, they are system
files.
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How do I get my page to load automatically?
You must name your main loading file either "index.htm",
"index.html", "index.shtml", or even "index.cgi". Be sure to name
everything in lowercase, not "INDEX.HTM" . Also, this file must to
located in your public_html directory, so you will need to go into this
directory first when you FTP into your account.
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What directory and file names are acceptable?
Our operating system is case sensitive. In other words,
the file name "index.html" is NOT the same as "INDEX.html". If your HTML
code references a faq.html, but the actual file name is in upper case,
this will result in a 404-File Not Found error. This applies to
directory names as well.
The biggest problem users have is creating a cgi-bin
directory where they put all of their perl scripts. THIS WILL NOT WORK!
You CANNOT use the name "cgi-bin" for a directory in your account, this
name is reserved for the server! This is why we created a cgi-local
directory for your account located in your public_html directory.
To prevent errors, we suggest naming all files in lower
case. Spaces and and special control characters are generally not a good
idea. The underscore character ("_") is acceptable. You should avoid
special characters (e.g. ! @ ~ # $ % ^ & * : ') in file names. We
suggest that you keep the length of file names to a minimum.
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How do I update my web pages?
You can literally create and maintain your web pages,
images, and scripts locally and upload them to the web server at your
leisure via FTP. You can overwrite existing files by transferring a file
with the same name and extension into the same directory or transfer new
files.
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What is the function of the "cgi-local"
directory?
This directory allows you to execute a CGI script
written in Perl, Unix Shell, or C. Perl and shell programs are
self-compiling and can be utilized immediately after transfer to this
directory/folder. C programs must first be compiled by Studiodeluxe.net
before they will function. Remember, you can always run your perl
scripts anywhere within your account except for a directory named "cgi-bin"
because this directory is reserved for the server. In other words, Perl
scripts are not restricted to your cgi-local directory.
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How do I create sub-directories?
We recommend using the "make directory" feature, (MkDir
button in WS_FTP) in our recommended FTP client software, WS_FTP. In
Telnet/SSH, type in "mkdir directory_name" at the prompt and a directory
will be created.
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How can I simulate sub-websites within my
account?
To simulate a sub-web site (www.yourdomain.com/anothersite),
you have to create a new directory (or folder to MAC users) and then
upload the main loading page (index.html). You can setup as many sub-web
sites as you wish. Studiodeluxe.net only charges additional fees if you
go over the allotted disk space limit.
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How do I access my Personal Control Panel?
Once your account is active, you can access your
Personal Control Panel in the following manner:
If your domain name is still in the registration
process, you can still access the Personal Control Panel using the
temporary URL provided within your activation notice.
If your IP address is: 123.12.123.12, then you would
enter: http://123.12.123.12:911.
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When will I be able to reach my site using the
domain name?
Once the InterNIC announces that your domain name has
been registered (or transferred, if applicable), it usually takes about
24 to 72 hours before it is active. All internet providers must update their
records (DNS tables) to reflect new site locations. This is called
propagation. Until that time you can reach your domain using your ip
address.
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How can I monitor web usage statistics?
HTTP-Analyze is located in http://www.your.domain/stats
and your HTTP-Analyze reports are updated daily at between 4:00 am and
5:00 am Central Standard Time. Your HTTP-Analyze statistics are password
protected to ensure only you and those you choose can access your
website statistics.
Between Webtrends and
WebsiteReporter, you can know absolutely everything there is to know
about visitors to your site. Where do they live and what site referred
them to you? What keywords did they use in the search engines in order
to find your website? Text-based and graphical counters make it simple
to keep track of the numbers while making your website attractive.
Choose from over 100 counter styes we provide!
All accounts
are provided with the above free of charge.
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Can custom reports be generated from raw log
files?
The
HTTP-Analyze website statistics program used by Studiodeluxe.net
is a system-wide program which cannot be custom configured for one
customer. However, feel free to use any web statistics program you would
like. Visit our server information page
for details on where your logs can be found.
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Can Studiodeluxe.net restore my file(s) from
backup?
If your account is active and you need a file or
multiple files restored from backup, please send an email to
support@studiodeluxe.net
with the following information:
-
domain name, or sub-domain name
-
date to base file restoration (specify "CURRENT" if
the most recent copies are needed)
-
specify file name(s) or "ALL"
Please note that there is a minimum $75 restoration fee.
Nightly backups are performed on all user files so
Studiodeluxe.net should be able to retrieve your files, however, no
guarantee is made by Studiodeluxe.net. It is always a good idea to
backup all of your files on a regular basis depending on how often you
update your website.
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